Shipping policy
Shipping Policy
Thank you for shopping with MyEasora. We aim to process and deliver every order as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1-3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of high demand, product launches, or holidays, processing may take slightly longer. You will receive a confirmation email after placing your order and a separate email when your order has shipped.
Estimated Delivery Times
Estimated delivery times after processing are:
• United States: 3-5 business days
• Canada: 3-5 business days
• United Kingdom: 5-7 business days
• Australia and New Zealand: 5-7 business days
• Other international destinations: 7-9 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to customs, carrier disruptions, weather, holidays, high order volumes, or other circumstances outside our control.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take 1-3 business days to appear after shipment.
Some orders may be delivered in separate packages. If this happens, you may receive more than one tracking number, and the packages may arrive on different dates.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after an order has entered processing or shipped. MyEasora is not responsible for orders delayed, returned, or lost because of an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.
Delayed Orders
If your tracking has not updated for several business days or your order has not arrived within the estimated delivery period, please contact us at myeasora@gmail.com with your order number. We will review the shipment and assist you with the next steps.
Lost, Stolen, or Delivered Packages
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbours, and contact the carrier.
Please notify us promptly if the package remains missing. We will help investigate the shipment; however, we are not responsible for packages stolen after confirmed delivery or packages delivered to an address entered incorrectly at checkout.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at myeasora@gmail.com within 7 days of delivery. Please include your order number and clear photos or videos of the product and packaging. We will review the issue and arrange an appropriate resolution.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless collected at checkout, these charges are the customer’s responsibility. MyEasora does not control customs processing or related delays.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at myeasora@gmail.com. We cannot guarantee changes or cancellations after an order has entered processing or shipped.
Contact Us
For questions about shipping or tracking, contact us at:
Email: myeasora@gmail.com
Website: https://www.myeasora.com